If plans change
Cancellation & Refund Policy
Cancelling or changing a booking, what happens if we cannot come, and how money paid online is refunded.
Last updated 29 October 2026
01Cancelling while the booking is waiting for confirmation
Free, at any time, from My Bookings — or call or WhatsApp us. Nothing has been charged, so nothing needs to be refunded.
02Cancelling after the booking is confirmed
Free up to 1 hour before the visit. Closer to the visit, call or WhatsApp us and we will help.
03Once the treatment has started
A booking cannot be cancelled once the technician has started work. If you want the work stopped, tell the technician; work already done is payable.
04If you decline after the inspection
For a service marked "Price on inspection", you are told the price before any work starts. If you decide not to go ahead, tell the technician or our team — nothing is charged for the treatment.
05If we cannot come
We tell you as soon as we know and offer another time or another technician, or close the booking at no cost. You are never charged for a visit that did not happen.
06Changing the date or time
Call or WhatsApp us, or cancel within the free window and book the new slot.
07Not happy with the service
Tell us within 48 hours at tjfoundationindia@gmail.com or on +91 84371 78986, with a photo if you can. We look into it with the technician and, where the treatment needs it, arrange a visit to put it right. If it cannot be put right, we review what you paid and refund what is fair — in part or in full.
08When you get a refund
If you paid online and the service was not provided — the visit did not happen, or the booking was cancelled within the free window or by us — you get a full refund. If you were charged more than the agreed amount, the extra is refunded.
09How and when refunds are paid
A refund goes back to the same method you paid with (UPI, card, net-banking or wallet) — never in cash and never to a different account. It is issued within 5–7 working days of the cancellation or of our confirming the refund; your bank may take a little longer to show it.
10If you paid in cash
Tell us within 48 hours if something went wrong — we look into it and help get the service corrected or the money returned.
11How to ask
Open the booking in My Bookings, or write to +91 84371 78986 (call or WhatsApp) or tjfoundationindia@gmail.com, with your booking details and what happened. A person replies.
Still not sure?
Ask us before you book — a person answers, and nothing is charged for asking.
H.No. B/10-0636, Bhagat Singh Colony, Haripur Road, Adampur, Jalandhar, Punjab 144102
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